AWS Application Support Services
Maximize Uptime and Minimize Risk with Trusted AWS Support
The ongoing support you need to maintain enterprise-grade reliability for your applications on AWS and free your team to focus on your business.
99.95%
Availability Guaranteed
Help desk, including incident management and resolution.
24 / 7
Monitoring and Support
IT operations support, including monitoring, patching, and backup management.
Millions of
Compliance Checks Performed Monthly
Compliance support for AWS and industry standards.
Support for High-Performing, Compliant Applications on AWS
Managing AWS applications requires deep expertise, constant attention, and the ability to navigate complex governance standards, all while keeping your team focused on strategic work.
Qalius provides expert AWS support services to help you achieve the scalability, security, and performance of AWS for your critical applications.
Our engineers proactively manage monitoring and governance, ensuring your applications stay secure, scalable, and high-performing. Your team can focus on growing your business without operational headaches.
Adopt AWS Best Practices
Upgrade your application configuration to achieve and sustain compliance with industry standards like the AWS Well-Architected Framework and the CIS AWS Foundations Benchmark.
Modernize Your Applications
Take advantage of AWS services from edge to data tiers for dramatic improvements in availability, performance, and security.
Focus On Your Business
Let our support engineers handle the daily review of monitoring alerts, governance notifications, and routine IT tasks like patching, backups, and scaling so you can focus on running your business.
“Working with Qalius has been a pleasure. They are the most knowledgeable AWS Partner that we have worked with. I highly recommend them.”
Patrick Lurie, Senior Software Architect, Arani LED Lighting
Support for Applications on AWS
Qalius support services include deliverables that support:
Service Desk Support
Our Service Desk offers 8x5 or up to 24x7x365 incident management backed by a response-time SLA. We provide incident investigation and remediation for AWS services, escalating to AWS when needed. Post-incident reviews for production outages and recurring problems facilitate continuous improvement. Qalius offers a 99.95% availability SLA for qualifying applications installed on AWS by Qalius.
Compliance Support
Our compliance support services help you maintain compliance with industry standards across your AWS environment. Qalius uses AWS-native services such as AWS Config for foundational data on configuration state, Amazon GuardDuty for threat intelligence, and Amazon Inspector for vulnerability assessment.
We use AWS Security Hub to bring together findings from across the AWS accounts and check against families of controls defined by the CIS AWS Foundations Benchmark, the AWS Foundational Security Best Practices, PCI-DSS, NIST SP 800-53, and other standards. Qalius offers support service deliverables that assist with security incident management and investigations.IT Operations Support
IT Operations Support
Our IT operations support keeps your AWS environment running smoothly. We monitor the application and the performance of the underlying AWS services to proactively address performance or availability problems. We configure and oversee the AWS services for patching, backups, certificate renewals, and log management.
We also provide quarterly AWS cost reviews to identify savings opportunities.
AWS Application Support Tailored to Your Industry
Stay compliant and confident with application support built around your industry’s specific requirements.
Canadian Healthcare
AWS application support for healthcare organizations using reference architectures and ongoing governance to meet Canadian privacy standards such as PHIPA, and CCCS-Cloud Medium.
Canadian Public Sector
Support for diverse public-sector workloads, including cost-effective solutions for general workloads adhering to the CIS AWS Foundations Benchmark and the AWS Security Foundations Best Practices, or more advanced solutions where data privacy is paramount to address standards such as NIST 800-53 and CCCS-Cloud Medium.
FinTech
Support for financial services use cases using reference architectures suitable for standards such as PCI-DSS.
Case Study
Qalius Helps Queensway Carleton Reduce Support Costs by 20%
Learn how Qalius helped Queensway Carleton Hospital migrate the SHIIP application to the cloud, resulting in a 20% savings in system service and support costs.
Getting Started with Qalius AWS Application Support
Understand Your Requirements
We review your requirements for security, performance, and compliance to meet internal and external standards such as the AWS Well-Architected Framework.
Remediation
Our AWS application experts upgrade the application configuration on AWS using infrastructure-as-code for reproducible and auditable implementation of best practices.
Onboarding for Day 1
Qalius configures the services that manage ongoing IT operations, including patching, backups, and monitoring. We will work with your team to assess alerts from AWS Security Hub and establish a clean baseline for the start of production traffic.
Why Trust Qalius for Your AWS Application Support
AWS Specialists
The Qalius team is highly certified in AWS architecture, DevOps, and operations, so we can plan, deliver, and manage the evolution of your web applications on AWS.
AWS-Native Solutions
We use native AWS services for monitoring, security, and governance to deliver simpler operations, lower costs, faster onboarding, and easier knowledge transfer.
Direct Access to Experts
When you call us, you're talking to the experts working on your systems, not a project manager who hands tasks to a team overseas. The owners of Qalius are just one level of escalation away, ensuring fast resolution and clear communication.
A Development Team Culture
Our team's application development background provides natural expertise in infrastructure-as-code techniques, ensuring reproducible, auditable configurations and structured knowledge transfer.
Architectural Best Practices
Our AWS cloud support is built on architectures that conform to the AWS Well-Architected Framework, focusing on security, performance efficiency, and operational excellence.
High-Availability Service-Level Agreement
Qualifying applications are protected by a service-level agreement for 99.95% application availability to ensure they are available when you need them.
We Are an AWS Advanced Consulting Partner
Verified knowledge, experience, and customer success.
Qalius is an Advanced Consulting Partner in the Amazon Partner Network (APN). Advanced Consulting Partners meet demanding knowledge, experience, and customer success requirements.
Solution Provider
Qalius is authorized to deliver complete solutions that combine services from Qalius with consumption-based pay-as-you-go billing for AWS services.
Public Sector Partner
Qalius is authorized to deliver solutions on AWS to public-sector customers in Canada including governments, not-for-profit entities, and healthcare providers.
Immersion Day Partner
APN Immersion Days are workshops to introduce your employees to the AWS platform using presentations and hands-on labs prepared by AWS Solutions Architects. Qalius is an authorized Amazon Partner Network (APN) Immersion Day partner.
AWS Service Delivery Programs
AWS Service Delivery Partners are vetted by AWS through a rigorous technical validation of their expertise in particular AWS services.
Amazon QuickSight
Qalius is an AWS Service Delivery Partner for Amazon QuickSight, the cloud-native serverless business intelligence service from AWS.
AWS Lambda
Qalius is an AWS Service Delivery Partner for AWS Lambda, a an event-driven, serverless Function as a Service (FaaS) provided by AWS.
AWS WAF
Qalius is an AWS Service Delivery Partner for AWS WAF, an AWS security service that safeguards web applications from online threats and vulnerabilities.
Contact Us
Talk to an AWS Application Support Expert
Ready to eliminate AWS operational headaches and focus on your business growth? Schedule a consultation with our AWS specialists to discuss your application support requirements.
Frequently Asked Questions
Can you support applications that Qalius didn't originally develop?
Yes. We support both applications we've built and applications you already own. Our assessment process helps us quickly understand your current environment and support needs.
Why do I need external AWS application support if I already have an internal IT team?
Even with a strong internal IT team, managing AWS applications can quickly become overwhelming. Cloud environments evolve rapidly, and staying on top of best practices, security updates, and performance optimization requires deep, specialized AWS expertise. AWS application support with Qalius extends your team’s capacity with certified experts who focus solely on cloud operations.
How tailored is the support based on our industry, size, or technical complexity?
Qalius support solutions are built from a common template with a choice of service-level agreements to suit your requirements and budget. For workloads with demanding compliance requirements, the specific guardrails are configured according to the relevant standards, such as PHIPA, PCI-DSS, NIST SP 800-53, CCCS–Cloud Medium, or best practices defined by AWS and CIS.