Virtual agent chatbots from Qalius give your customers instant access to support without the inconvenience of logging into a portal or waiting for a live agent. Qalius builds intelligent virtual agent chatbots using Amazon Lex, the service from AWS that powers Alexa. We enable the virtual agent to fulfil customer support requests without needing a human agent by connecting it to the back-end systems that power your business. The result is increased customer satisfaction and human agents free of repetitive tasks and simple customer queries.
Focus your human agents on sensitive support cases by configuring intelligent virtual agents to resolve routine cases
Facilitate customer self-service by integrating the AI chatbot with other systems that provide information and execute requests
Reduce costs, achieve a very low cost per case, get to market fast, and improve customer experience using the natural-language processing capabilities of Amazon Lex

Learn Why a Simple Lift and Shift Doesn't Suffice for Your Mission-Critical Applications

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A mobile device with a virtual chatbot sitting on top of it.

Enable Self-Service

Qalius works with your team to identify the customer inquiries that are best suited to self-service via a virtual agent bot. Qalius configures Amazon Lex to understand customer intent and conduct conversations to gather supporting information.

Configure Case Resolutions

Qalius works with your team to embed the virtual agent chatbot into your website or customer portal and securely connect the AI chatbot to the systems that store data and execute requests.

Practically any business logic and workflow can be implemented with the Amazon Lex chatbot compute and data services to engage customers and ensure customer satisfaction.

Contact Centre Integration

Qalius implements seamless escalation from the virtual agent Amazon chatbot to your live agents while preserving case context so your customer benefits from personalized responses.

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